The customer is responsible for all shipping costs. We primarily ship packages via USPS. Complete orders will typically ship on the same business day that the item is finished production. All of our products are made to order, while production times vary between 3 – 10 days, depending on the product type. Please refer to each product individually for production time estimates. Weekend orders ship on Monday. We make every effort to ship your items as soon as they’re ready, but we do not guarantee any specifics regarding delivery timeliness. We cannot guarantee that your package will arrive in any particular time frame, and in some instances, USPS or any other carrier will delay the shipment of a package due to unforeseen events. If your package has been delayed beyond its scheduled delivery time, we will not be able to refund any shipping charges. Please be aware that none of our carriers provide any guarantees as to the delivery time of a ground package.
Should a package be lost or damaged, it is the customer’s responsibility to report the loss to Wynnebago Art, so that the problem may be addressed in a timely manner. All lost packages must be reported within 30 days of the original ship date.
USPS will not allow us to open a claim before 15 days from the original ship date. If you feel that your USPS package has been lost, you must submit your concern in writing so that we may open a claim with the postal service. Please be aware that claims cannot be opened after 60 days, and Wynnebago Art assumes no responsibility for claims made after these time periods.
Please note that it may take up to 24 hours before tracking information appears on the carrier’s website.
We stand behind all of our prints and accessories. If your item is defective or flawed, and it has been less than 30 days since your purchase, please submit a return request using our contact form.